Returns Policy
1. Introduction
At Spellbound Boutique, we are committed to ensuring our customers are delighted with their purchases. If for any reason you are not completely satisfied, we offer a straightforward returns policy in line with UK consumer protection laws.
2. Eligibility for Returns
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Certain items, such as gift cards and custom orders, are not eligible for return.
3. Returns Process
- Notification: Please notify us within 14 days of receiving your order if you wish to return an item. You can contact us via email at hello@spellbountdboutique.co.uk or through our contact form on the website.
- Approval: Once we receive your request, we will review it and provide you with instructions on how to return the item.
- Return Shipping: You are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Inspection and Refund: Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within 14 days. Item must be in the same condition that you received it and in its original packaging. No broken seals or Removed tags.
4. Exceptions
- Damaged or Faulty Items: If you receive a damaged or faulty item, please contact us immediately with details and photographs of the issue. We will arrange for a replacement or refund at no additional cost to you.
- Non-returnable Items: Certain items cannot be returned, including gift cards and custom orders, open Oracle, Angel & tarot cards will not be accepted.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us for further assistance.
6. Contact Information
For any questions or concerns regarding our returns policy, please contact us at hello@spellboundboutique.co.uk or via our contact form on the website.
Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries or if the shipping address provided is incorrect.